At Next Level Pro Institute, we strive to provide exceptional value with our digital products and NLP certification programs. This Refund Policy outlines the terms and conditions for obtaining refunds for our products and services. By purchasing our services, you agree to this Refund Policy. This Refund Policy applies to all purchases unless otherwise stated in writing at the time of purchase.
1. Digital Products
Due to the nature of digital products, which are delivered electronically and can be accessed immediately upon purchase, all sales of digital products, including online NLP courses and training materials, are final. We do not offer refunds on digital products. This protects the integrity of our content and the work of the practitioners who create it.
If you experience a technical problem accessing a digital product you have purchased, please contact us at hello@thenlpi.com and we will make it right.
2. Live Training Programs
Because our live training programs run on fixed dates and reserve a place for you, we have a specific refund policy for them. This section covers our in-person bootcamps and masterclasses, as well as our live online programs:
- Refund Deadline: cancellations made up to 30 days before the training date are eligible for a partial refund. However, a 25% cancellation fee will apply to the total package cost.
- Extenuating Circumstances: if you are unable to attend the training due to extenuating circumstances, such as illness or family emergencies, please contact us at hello@thenlpi.com. In such cases, we may offer a credit for future training, a full refund, or waive the cancellation fee at our discretion. You may be required to provide supporting documentation.
- Late Cancellations: cancellations made within 30 days of the training date are not eligible for a refund, except in cases of extenuating circumstances.
- Transfer of Booking: if you cannot attend the program, you may request to transfer your booking to a future training, subject to availability. You must notify us at least 14 days before the training date, and no additional fee will be charged for the transfer. The new training date must be within 12 months of the original booking.
3. Non-Refundable Services
The following services are non-refundable:
- Digital Products: all digital products, including online courses and training materials, are non-refundable once purchased.
- Deposits for Training Packages: if a deposit is required to secure your spot in a training, the deposit is non-refundable unless otherwise specified in specific program terms.
- Consultation or Coaching Services: any one-on-one consultation or coaching sessions are non-refundable once the service has been provided.
4. Refund Processing Time
Once your refund request is approved:
- Live Training Programs: refunds for trainings (less any applicable cancellation fees) will be processed within 10 business days to the original payment method.
5. How to Request a Refund
To request a refund, please contact us at hello@thenlpi.com with the following information:
- Your full name
- Purchase date
- Product or service purchased
- Reason for the refund request
Our support team will review your request and notify you of our decision.
6. Changes to the Refund Policy
We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with an updated effective date. Continued use of our services after any changes to this policy constitutes your acceptance of the revised terms.
Contact Us
For any questions or concerns regarding this Refund Policy, please contact us at hello@thenlpi.com.
